unfortunately our Build has been a difficult and stressful experience. However, some of which has been due to advice from the Department of Water and the Shire, therefore, out with Aveling Homes control. In saying that we did have our fair share of issues in the early stages of our Build dealing with a certain incompetent person in Sales who seemed to make things up rather than obtain factual information which literally cost me more dollars! Therefore, being removed from Sales, when that component is complete and being handed over to each Specialist in their building area more quickly may have rectified these issues. I would like to take this opportunity to thank both ______ and ______ for all that they have done during our Build, they truly are an asset to your company.