______ _____ was fantastic as a first contact point. He helped along the way when I hit some problems and was really invested in providing top quality service. Prestart process was efficient and everyone went out of their way to make it positive. ______ was fantastic and replied promptly to email queries. There was a couple of times that were frustrating because she would need to go back and forth where it would have been easier for me to speak directly but she followed up every time and the outcomes were positive. I didnt deal directly with ___ much but he ensured that things kept moving and helped prioritise some items to get the building completed when he knew I had a deadline. Also ______ stepped in for ___ and got a lot of the things fixed up really quickly following the prehandover meeting. A special thank you to the tiler Danny who did a fantastic job and the painter who did the ceilings and door frames. Only a couple of disappointing things like having to ask about things that clearly looked wrong and probably should have been picked up by the installers at the time – such as the lights at the front and the sliding door pelmet. Also that ______ asked for the plasterer to go over the walls with a light and patch where needed because there were too many things to mark down but they only patched the bits with tape. During painting you could see many deep gouges in the walls – some very close to and between bits that had been marked and patched.