THIS HAS BEEN AN ALMOST TWO YEAR PROCESS FOR US, INVOLVING MANY AVOIDABLE DELAYS, PARTICULARLY IN THE CONTRACT STAGE. ALTHOUGH WE HAVE WORKED WITH SOME FRIENDLY, APPROACHABLE AND HELPFUL PEOPLE ALONG THE WAY, OVERALL OUR GENERAL IMPRESSION OF THIS COMPANY IS ONE OF POOR COMMUNICATION AND MISSED DEADLINES. WE APPRECIATE THAT ANY CONCERNS WE HAVE RAISED WITH AVELING HAVE BEEN ADDRESSED IN DUE COURSE, HOWEVER HAVE FELT THAT WE HAVE HAD TO CONSISTENTLY CHASE THINGS UP, CHECK THINGS, AND ARGUE OUR CASE. _______ AND _______ WERE WONDERFUL TO WORK WITH, AND _______ WAS VERY HELPFUL. BUT WE CANNOT RECOMMEND AVELING TO OTHER PEOPLE BASED ON OUR OVERALL EXPERIENCE WITH THIS COMPANY, WHICH WAS, FRUSTRATING, STRESSFUL AND TOOK FAR LONGER THAN WE WERE INITIALLY LEAD TO BELIEVE. I THINK COMMUNICATION NEEDS TO BE IMPROVED, IN THAT CLIENTS SHOULD NOT BE CHASING UP THE BUILDER FOR INFORMATION (_______ WAS VERY GOOD AND PROMPT AT ANSWERING OUR QUESTIONS, BUT OTHER CONSTRUCTION CONSULTANTS WEREN’T). ALSO, WHEN CLIENTS ARE BEING HANDED OVER BETWEEN AVELING STAFF, THERE SHOULD BE SOME NOTIFICATION TO THE CLIENT, AND AN INTRODUCTION TO THE NEW STAFF MEMBER, AS A COURTESY. CONTRACTS SHOULD BE THOROUGHLY CHECKED BEFORE BEING PRESENTED TO CLIENTS (WE FOUND A LOT OF ERRORS IN OURS), AND CLIENTS SHOULD BE MADE AWARE AS SOON AS THERE IS A DELAY, EVEN IN THE CONTRACT STAGE, RATHER THAN BEING LEFT IN THE DARK. THERE SHOULD ALSO BE SOME ACKNOWLEDGMENT OF THE OTHER ISSUES CLIENTS FACE WHEN BUILDING, SUCH AS HAVING TO NEGOTIATE AND EXTEND RENTAL PROPERTY LEASES.