The only aspect of our entire build from start to finish that was less than satisfactory was during Pre Start selections. We found _____ to be a little difficult to work with. She was rigid in the way she approached the work for example “I only work forwards, I don’t work backwards” in response to us needing time to get back to her on decisions. She was unwilling to source suppliers for our selections that were not “standard” and wanted us to find the suppliers ourselves. She reluctantly sourced some suppliers for us once we had exhausted all our research efforts. In addition to this we found her response to emails and phone calls to be unacceptably slow. The entire pre start selection process was overly prolonged and difficult and not enjoyable and exciting for first home / forever home builders.