Your staff who are doing pre start should be given more training and _______ provided us with the wrong colour. We had asked about the colours of the _______ display home and she mentioned that there were 3 colours. We made it very clear that we do no want the dark colour and will go with the lighter ones. This was noted down during our pre start meeting. But we were given the wrong information as there were only 2 colours used for the render of the house and not 3! And when this was brought to the attention of the office as always they asked if there was anything in an email. Now when you have a pre start meeting you have faith in your consultant to do the what has been discussed. Sales consultant should be more transparent with progress of the house. Not tell us sign the contract and you can change this later on at the pre start. Being 1st time builders we were naive and not aware that once you sign the contract you can’t change anything as all that includes cost. 1st home buyers do not have extra cash in their banks to pay for any extra variation cost. More information of what happens after the contract is sign would had been great!