When I was shopping for a builder I had decided not to build with Aveling homes as I visited the website to see what was on offer and I used the chat facility, with my first message stating my name number, and email address and how much would one of the designs I saw cost. The chat after a few messages later asked me for my name number and email address whilst still avoiding my initial question. I found this very unprofessional, and at that stage did not intent on using Aveling. ______ _______ however contacted me and tried to help out and I shut him down at least 3 times however his persistence secured him a meeting with my wife and I. We had already seen two other consultants, and _____ was very prepared and willing to adjust plans two what would work for us. He managed to put together a very competitive price and his overall professionalism secured the business. All the other aspects of the build were very satisfactory. A couple small things were upsetting however they may not have been avoidable.