_______ – Was amazing and is the reason why you won the business. 10 _______ – 8.5 – Was firm but fair. _______ – 10 _______ – 10 _______ – 7 _______ – 8 Wasn’t ideal shifting consultants / supervisors during the build, however understand the nature of staff turnover. Potential staff retention issues need to be addressed if you are losing good people.