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Aveling Homes

4.3
from 722 reviews

 

avelinghomesproductreviews.com.au, which is wholly owned and operated by Aveling Homes Pty Ltd, displays the official customer handover reviews that have been received by Aveling Homes Pty Ltd since January 2014.We decided to establish this review website for our customers as we strongly oppose review websites that allow people to be paid incentives in exchange for their reviews. As the ACCC says “The ACCC recognises the potential for incentives to cause biased reviews, inflating review results and misleading consumers in some circumstances”: ACCC Online Reviews Guide-November 2013.

Aveling Homes is proud to say that no review on this website has been received due to a financial incentive.

Any official customer handover review form that did not have an option for the customer to provide an overall rating of Aveling Homes Pty Ltd has not been published. Some clients may specifically request that we do not publish their official customer handover review. If a client makes such a request then we will not publish their handover review. Aveling Homes Pty Ltd will keep a copy of such requests. Prior to January 2014 Aveling Homes Pty Ltd did not conduct official handover reviews. Aveling Homes Pty Ltd has verified that all published reviews are those of actual clients. Aveling Homes Pty Ltd confirms that no review has been altered prior to publication except for the removal of employee and sales agents names in order to protect their privacy (this accounts for the underlined spaces in some reviews).avelinghomesproductreviews.com.au is not associated with productreview.com.au. On the 1st of February 2017 Aveling Homes Pty Ltd consolidated its various trading names and as a result of this decision avelinghomesproductreviews.com.au included the official customer handover reviews from the First Home Owners Centre and Aveling Developments. Building contracts for all reviews on this website were signed with Aveling Homes Pty Ltd. Aveling Homes possesses a copy of each of these client reviews. Some customers have opted to provide a star rating only without a supporting comment.

On the 14th October 2021, in the interest of additional transparency for the consumer, Aveling Homes Pty Ltd made the decision to remove all reviews that were submitted by customers of Aveling Homes Pty Ltd trading as First Home Owners Centre and Aveling Homes Pty Ltd trading as Aveling Developments. The number of reviews and the star rating that appear on this website reflect this change.

  • Male
    Contract Number: 13025
    Verified by Aveling Homes Official
    reviewed on July 15, 2021

    Please provide a short statement describing your overall experience with the Aveling Homes Group.

    Great team ! From sales to contruction & admin the team communicates well with the customer making the process dry easy. I found this also followed onto the tradesmen and wrokmanship of the build. Would build with aveling again. Thanks team. Regards, Ethan

  • Wilson
    Contract Number: 13019
    Verified by Aveling Homes Official
    reviewed on July 14, 2021

    From my initial phone call with Aveiling we have been extreamly happy with the service and workmanship of the tradesman and staff. I would not build with anyone else. 10 out of 10

  • Didar Pabla
    Contract Number: 13028
    Verified by Aveling Homes Official
    reviewed on July 2, 2021

    very smooth and enjoyable journey throughout the build.Staff was really helpful, Specifically _____ , _____ and _____.many thanks.

  • Scott
    Contract Number: 12933
    Verified by Aveling Homes Official
    reviewed on July 2, 2021

    I was very impressed with the overall experience I had with Aveling Homes. Everyone was very helpful, responded to my queries promptly and remedied any issues I noticed in the home throughout construction quickly. I would (and have) recommended Aveling to anyone looking to build a home.

  • De Waal
    Contract Number: 12997
    Verified by Aveling Homes Official
    reviewed on July 2, 2021

    The only thing I felt was a bit disappointing was to do with the plans. I felt that they hadn’t been updated correctly and it caused a few problems with the building process. The trades people were not furnished with the up to date plans. I was lucky enough to be able to go and look at the regress regularly so we managed to get the problems corrected in a timely manner. Other than that the build through Aeling Homes had been a older full experience and everyone has been professional, accomodating and lovely. Thank you 🙂

  • Anonymous
    Contract Number: 13006
    Verified by Aveling Homes Official
    reviewed on June 24, 2021

    From start to finish Aveling Homes was amazing, I would be very satisfied to build with Aveling Homes again.

  • Osula & Ojo
    Contract Number: 13013
    Verified by Aveling Homes Official
    reviewed on June 14, 2021

    Overall, I had a good experience with my build. The quality and level of workmanship was quite impressive and they were flexible with any variations I had later in the build. I will definitely be using Aveling Homes again and would recommend them to my friends.

  • Crook & Bloomer
    Contract Number: 13008
    Verified by Aveling Homes Official
    reviewed on June 9, 2021

    Whilst extremely satisfied with the construction perspective of the build, the entire preconstrution element is less than desirable for your clients. Our sales representative was inattentive, skipped core elements of the contract information (paid for at down the track at our expense), avoided queries and as soon as our contract was signed, we never had contact with them again. The customer service by administration staff was awful and had us regretting choosing Aveling. Receiving a call from a member of staff stating that us (the clients) were uneducated is disrespectful and degrading. Having hostile interactions with staff and having them shut down the building process on us following their mistakes, was difficult to endure and unnecessary. In light of this, the construction team were amazing – their communication was superb, the workmanship was great, they went above and beyond to ensure client satisfaction and for that we thank them. Whilst we acknowledge this is a difficult time to be building, the poor customer service provided by administration staff through the preconstruction process cannot be overlooked. Overall, we have been satisfied with the process and would recommend Aveling based on the final product received and the members of staff we interacted with during the construction process.