Whilst extremely satisfied with the construction perspective of the build, the entire preconstrution element is less than desirable for your clients. Our sales representative was inattentive, skipped core elements of the contract information (paid for at down the track at our expense), avoided queries and as soon as our contract was signed, we never had contact with them again. The customer service by administration staff was awful and had us regretting choosing Aveling. Receiving a call from a member of staff stating that us (the clients) were uneducated is disrespectful and degrading. Having hostile interactions with staff and having them shut down the building process on us following their mistakes, was difficult to endure and unnecessary. In light of this, the construction team were amazing – their communication was superb, the workmanship was great, they went above and beyond to ensure client satisfaction and for that we thank them. Whilst we acknowledge this is a difficult time to be building, the poor customer service provided by administration staff through the preconstruction process cannot be overlooked. Overall, we have been satisfied with the process and would recommend Aveling based on the final product received and the members of staff we interacted with during the construction process.